RATANA Warranty RATANA CONTRACT FURNITURE WARRANTY – 2017 / 2018
Ratana's furniture contract warranty is a limited warranty which is valid from the date of purchase to the original purchaser with proof of purchase (original itemized sales receipt with date of purchase). This limited warranty covers SPECIFIC CONTRACT FURNITURE FOR NORMAL COMMERCIAL USE.
Proper maintenance including routine cleaning, maintenance and tightening of all screws and bolts, replacement of worn glides, lubrication of mechanical parts and removal of products in severe climates and high winds is required to keep this warranty in effect. (Please refer to Ratana website for product care and maintenance)
(A) OUTDOOR
Stainless Steel Frame Furniture
5 Years Structural / 3 Years Weaving or Finishing Limited Warranty
The Ratana warranty covers stainless steel frame collections for 5 years from date of purchase against structural failure and covers 3 years weaving defects in materials and workmanship from the date of purchase. Scratches and chips resulting from normal wear and tear are not covered.
WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OR FINISHES AND SURFACE IMPERFECTIONS THAT RESULT FROM THE CASTING AND/OR FINISHING PROCESS.
The Ratana woven resin warranty is valid for 3 years from date of purchase against abnormal discoloration and/or fading due to defects in raw materials. Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other causes are not covered. Unraveling due to normal wear and tear is not covered.
Extruded Aluminum Furniture
3 Years Structural / 3 Years Weaving or Finishing Limited Warranty
The Ratana warranty for extruded aluminum frame collections for 3 years against structural failure and finishing against peeling, cracking or blistering from the date of purchase. Scratches and chips resulting from normal wear and tear are not covered.
WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OR FINISHES AND SURFACE IMPERFECTIONS THAT RESULT FROM THE CASTING AND/OR FINISHING PROCESS.
The Ratana woven resin warranty is valid for 3 years from date of purchase against abnormal discoloration and/or fading due to defects in raw materials. Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other causes are not covered. Unraveling due to normal wear and tear is not covered.
Fabric rips, tears or pilling in upholstered or woven straps/ropes products due to normal wear and tear are not covered.
Wicker Woven Furniture / Sling with Aluminum Frame Furniture
3 Years Structural / 3 Years Weaving or Finishing Limited Warranty
The Ratana warranty for wicker woven collections is valid for 3 years from date of purchase against structural failure and abnormal resin discoloration or fading due to defects in raw materials. Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other cause are not covered. Unraveling due to normal wear and tear is not covered.
Surfaces Warranty for Table Top/Table Base
2 Years Limited Warranty
The Ratana surfaces warranty covers Durawood Top / Aluminum Top / Werzalit Top / Faux stone / Woven / HPL / Acrylic Top and Aluminum Base against structural failure for 2 years from date of purchase. It applies to finishing and weaving against peeling, cracking or blistering. WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OR FINISHES AND SURFACE IMPERFECTIONS THAT RESULT FROM THE CASTING AND/OR FINISHING PROCESS.
Durawood Table Tops are made of Polystyrene (PS). Due to its unique nature, severe and direct sunlight may cause sun damage. Defects that develop due to extreme climate conditions are not covered by this warranty. Please refer to the specific use and care guidelines on the care and maintenance for Durawood products on Ratana’s website.
Natural Stone Top / Faux Stone Top – some variations in the color, texture and gloss level are normal. Periodic maintenance is required to protect the surface from deterioration, staining, as well as chipping and cracking. WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR TEXTURE OR GLOSS LEVEL. SCRATCHING, CHIPPING AND CRACKING OCCUR IN THE SURFACE DUE TO WEAR AND TEAR ARE NOT COVERED BY THE WARRANTY. Natural Stone Tops are porous in nature and moisture can be absorbed and cause cracks and swells from freezing due to low temperature, and is not covered by the warranty. Placing objects on the Faux Stone Top for long periods could leave marks on the surface and this is not covered by the warranty.
Acrylic Top – WARRANTY DOES NOT COVER AGAINST BOWING, WARPING OR NORMAL DISCOLORATION.
Werzalit Top – for tabletops which are exposed to direct sunlight, we recommend using lighter colour decors as they absorb less heat than with darker table tops. Werzalit crowns its tables on purpose for various reasons. In most cases you will see 1/4 to 3/8 inch crown from center of table to the edge. However, depending on environmental and climate conditions you could see up to a 1/2 inch crown from center to edge.
WARRANTY DOES NOT COVER NORMAL DISCOLORATION,FADING, STAINING OR BENDING OF THE TABLE TOP. THIS WARRANTY ALSO DOES NOT COVER TABLETOPS WITH DARK DÉCOR THAT HAVE BEEN PLACED IN DIRECT SUNLIGHT AND HAVE CONCAVED.
The furniture items represented on our website are meant to provide examples of the wonderful home furnishings you will find in our Big Island furniture showroom. Furniture items represented here may not reflect what is currently in our inventory. We welcome you to come to our Kailua-Kona furniture showroom and see what is currently available.